What was surprising, Vough finds, is that “the sense of belonging mitigated the negative effect of interruptions on job satisfaction.” Interruptions were indeed distracting, but they did not outweigh the positive effect they had on employees.
By managers, work interruptions are seen as a bad thing. As a result, they try to stop this from happening in the workplace as much as possible. But this study shows that these interruptions are essential for the working atmosphere. So an alternative should also be offered, such as giving employees more leeway in choosing where and when to work and how to plan their work.
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